Contact Us

For inquiries regarding orders, returns, complaints, or partnerships, please contact us using the following contact information:

Contacts
Business Hours

Mon–Fri, 9:00 a.m.–6:00 p.m.,
Sat-Sun: day off

Our Company Information

EPIC CHEAT LLC
EIK: 208077890
Sofia, Iskar District, Block 74, Entrance A, 8th Floor

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Quick Answers

Before you order

Where are our chocolates made?

Our chocolates are handmade in Bulgaria. Each one is crafted with care and passion the day before it is shipped to you, so it is as fresh as possible.

Is high-quality chocolate really used?

Absolutely. We work with ICAM—an Italian company with over 75 years of tradition in producing premium chocolate. In our products, we use only high-quality Italian chocolates and creams, combined with unique but incredibly delicious fillings.

What is the shelf life of the products?

All of our chocolates and Crunch Jars are handmade and shipped fresh—literally made just before they arrive at your doorstep.

They have a shelf life of 6 months from the date of receipt, when stored in a cool, dry place (up to 18°C), away from direct sunlight.

Is there a guarantee of the chocolate's quality?

Yes. We stand behind every product we make. If you receive damaged chocolate or something doesn’t meet your expectations—just contact us, and we’ll resolve the issue quickly and with care. Our goal is always to bring you joy.

How should I store chocolate?

We recommend storing the chocolates in a cool, dry place, away from direct sunlight. The ideal temperature is between 16–20°C. There is no need to store them in the refrigerator unless it is too hot.

What kind of packaging does Epic Cheat chocolate come in?

Every Epic Cheat chocolate bar comes in a luxurious gift box, crafted with attention to detail.

Inside, you'll find handcrafted chocolate presented in an elegant black box and accompanied by a card with a personalized message.

No additional wrapping is needed—the box itself makes a perfect gift. It’s ideal both for your own enjoyment and as a special gesture for someone you want to surprise.

Will there be any new flavors?

Oh, yes! We love to experiment. We’re constantly developing new, epic fillings inspired by flavors from around the world (and by some dreams). Follow us on social media or subscribe to our email newsletter to be among the first to try our new creations!